Return and Exchange

Due to the nature of our products, Rumi Tile does not offer returns or refunds. However, if your order arrives damaged, we will exchange it for you under certain conditions. We provide samples to all our customers to ensure they receive exactly what is presented in our online store. If you are unsure about the color, style, or shape of a tile, please request a sample before placing your order.

Do not ship any products back to Rumi Tile.

We guarantee that your order will match the sample sent to you, within the inherent color variations of Rumi encaustic cement tiles.