Privacy Policy

We provide the Site to enable you to browse and purchase Rumi Tile products (the “Products”).

Privacy We have adopted a Privacy Policy that you should refer to in order to fully understand how we collect and use your information. The Privacy Policy is hereby incorporated into these Terms by reference.

Electronic Communication When you visit the Site, or send us e-mails, you are communicating with us electronically. In so doing, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Eligibility If you are using the Site on behalf of a company, entity, or organization (collectively “Organization”), then you represent and warrant that you (a) are an authorized representative of that Organization; (b) have the authority to bind that Organization to these Terms; and (c) agree to be bound by these Terms on behalf of that Organization.

Copyright Unless otherwise noted, all content included on this Site, including images, illustrations, designs, icons, photographs, video clips and written and other materials (together, “Rumi Tile Content”) is the property of Rumi Tile or its licensors, partners or affiliates and is protected by Canadian and international copyright laws. The compilation of this Site is the exclusive property of Rumi Tile and is protected by Canadian and international intellectual property laws. Any unauthorized use of any Rumi Tile Content on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this Site only with our prior written and express authorization. To inquire about obtaining authorization to use the materials or content on this Site, please contact us at hello@rumitile.com.

Trademarks All trademarks, service marks, and trade names (collectively the “Marks”) that appear on this Site are proprietary to Rumi Tile, or the other respective owners of such Marks. You may not display or reproduce the Marks in any manner without the prior written consent of Rumi Tile, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Site.

Limited license and Site access We grant you a limited license to use the Site for personal use only. Consequently, this grant does not allow you to do any of the following: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this Site not intended to be so read. This includes using or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site (including any Marks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

Accounts, forms, registrations and passwords You represent and warrant that the information you provide to Rumi Tile upon creating an account on the Site and at all other times will be true, accurate, current, and complete.

To facilitate future purchases on the Site, you may choose to create an account by providing an e-mail address and password. Please note that you may choose to use the Site and make purchases without creating an account. If you do create an account, your account is personal to you, and you may not share your account information with, or allow access to your account by, any third-party. As you will be responsible for all activity that occurs under your access credentials, you agree to use reasonable efforts to prevent unauthorized access to or use of the Site and to preserve the confidentiality of your username and password, and any device that you use to access the Site. You agree to notify us immediately of any breach in secrecy of your log-in information.

If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third-party, you agree to immediately notify Rumi Tile by e-mail to hello@rumitile.com. You will be solely responsible for the losses incurred by Rumi Tile and others due to any unauthorized use of your account.

Fees and payments; shipping and delivery Prices. The price for Products available for purchase through the Site will be displayed to you on the Site. The prices displayed do not include taxes. Prices for the Products may be displayed in CDN dollars or in local currency, depending on the location from which you purchase the Products. Any applicable taxes will be communicated to you before you place an order. Additional shipping fees apply unless otherwise indicated.

Payments. The Site currently uses third parties to process payments. Our third-party payment processors accept payments through various credit cards, as detailed on the applicable payment screen.

Gift and offer codes; Referral Program From time to time, Rumi Tile may offer qualified consumers “gift codes” or “offer codes” through a variety of promotional activities and communications (collectively referred to herein as “offer codes”) that are redeemable towards a purchase on rumitile.com, while supplies last, and subject to certain merchandise exclusions or any other restrictions as may be determined and communicated by Rumi Tile in its sole discretion. Only valid offer codes provided or promoted by Rumi Tile will be honored at checkout. Codes supplied or promoted by third parties unauthorized by Rumi Tile (including any unauthorized third-party websites) will not be considered valid. Each offer code promoted by Rumi Tile is non-transferable and valid for single use on an item (or items) of merchandise as determined by Rumi Tile. Offer codes may not be combined, are valid only on full-priced items unless stated otherwise, may not be used on any items that are marked as “Final Sale” unless stated otherwise, and may not be used in conjunction with the Rumi Tile Referral Program–customers are limited to the use of a single offer code per order. Offer codes cannot be used towards purchase of non-branded merchandise, packaging or applicable taxes. For online purchases, the code must be entered in the ‘offer code’ field at checkout. Offer codes cannot be redeemed for cash or any cash equivalent; no substitutions or credits allowed. The dollar value of any offer code will not be refunded or credited back if any or all of the merchandise is returned. Expiry dates may apply to each offer code. Offer codes are void if copied, transferred, sold, exchanged or expired, and where prohibited. Requests not complying with all offer code requirements will not be honored.

Spokespeople. From time to time, Rumi Tile may also engage spokespeople, influencers, bloggers, or other individuals or entities who have been compensated or incentivized to speak on behalf of the brand. When you receive an offer code via a third-party source, please note that such individuals may have been compensated by Rumi Tile for their statements.

Referral Program. Rumi Tile offers brand advocates the opportunity to refer friends to participate in the Rumi Tile Referral Program. For the terms and conditions of the Rumi Tile Referral Program, please see Referral Terms. Offer codes may not be used in conjunction with the Rumi Tile Referral Program.

Warranty We stand behind our Products. Each Product that is manufactured by Rumi Tile and purchased directly from Rumi Tile is covered by a warranty, the terms of which can be found at INSERT LINK HERE (together, the “Product Warranties”). The Product Warranties are incorporated by reference into these Terms. To the extent there is a conflict between the terms of any Product Warranty and these Terms, the terms of the applicable Product Warranty shall govern.

If you are dissatisfied or believe there is a defect in any of your Products, please review the relevant warranty and, if you believe that you are entitled to take advantage of those terms, please follow the indicated process or contact us at hello@rumitile.com.

Refunds and returns; cancellation Cancellations. You may cancel an order up to 4 hrs after the order is placed.

Returns. Refunds for products will not be issued.